Running great restaurants is our foundation and everyone who works at a McDonald’s is central to that. This has never been truer than when talking about the People who open our restaurants, serve our customers and work together as a cohesive, respectful, unified team. Every day they seek to find different ways to bring delicious feel good moments direct to our customers. In doing so they have an impact on our customers’ day and experience with the brand.
We are not immune from the broader conversations taking place in communities around the country around safe and respectful workplaces, but with our scale we will take responsibility today – and forever – to impact positive change wherever we can. The strength and scale of our system matched with the diversity of the workforce at franchisee and McOpCo restaurants enables us to invest the means necessary to cultivate working environments we can all be proud of.
Recognizing this opportunity to demonstrate how much we care about those in the McDonald’s family your National Franchise Leadership Alliance (NFLA) is asking you to join us in an ambitious new approach that elevates the experience and environment for crew and customers.
Your NFLA People Team Lead, David Costa Jr., is coming together with Dorothy Stingley, President of the Women’s Operator Network (WON), and the leadership of the diversity operator bodies to launch an unprecedented initiative designed to raise the bar on what it means to be a modern employer. That foundation begins with a commitment to a culture that cares and provides all crew with strong foundations – no matter where they are on their career journey.
This effort includes listening, responding and developing new initiatives to meet the demands of operator and company workforces. The topics and issues we will focus on will vary over time as will the means to train, engage and celebrate the People in our respective restaurants. What must be constant above all though, is the commitment to putting people first. We live up to that promise by listening and incorporating their perspectives not just in our training but in the every day. When we do this, we raise awareness on the issues that matter most to our people and all the hats they wear – as employees, individuals and community members.
Aptly called “My McDonalds”, we will focus on education, empowerment and encouragement starting with new training that speaks to the heart of our McFamily Values – providing safe and respectful workplaces. These issues are foundational to employee development and they impact your ability to attract, retain and grow the people needed to run great restaurants.
To support this ambition, starting in October the company will provide resources to train workers through a combination of computer based interactive learning and in-person discussions – all of which have been informed by operator and employee perspectives. The first grouping of education tools in this expansive initiative will foster greater understanding and confidence for all those who work in McDonald’s restaurants on how to manage themselves, their teams or a situation across the following areas over the next five months:
- Mitigating Workplace Violence
- Safe and Respectful Workplace
- Unconscious Bias
Training is the first stop, but it cannot be the endpoint. We hope you will take this opportunity to move through each topic with intention, enthusiasm and an unrelenting commitment to supporting our most important resource – people.
It should be a proud moment for us all as we work together to educate, empower and encourage people. We all know that when the McDonald’s system is aligned and we act together, we are unstoppable.
More information will be shared by the NFLA People team on this initiative in the coming weeks, and we look forward to integrating this “My McDonalds” initiative into regular business updates.
Thank you for all you do.